Privacy Policy

Snoutbook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Snoutbook mobile application (the "App").

1. Information We Collect

Account Information

When you create an account, we may collect:

• Name and email address
• Password (stored securely using industry-standard encryption)
• Profile preferences

Pet Health Data

You may choose to enter information about your pets, including:

• Pet name, breed, age, and weight
• Health conditions, symptoms, and medications
• Veterinary records and documents
• Vaccination and appointment schedules
• Insurance and expense information

Automatically Collected Information

We may automatically collect certain information when you use the App, including device type, operating system version, and general usage analytics to improve the App experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App
• Process and manage your pet health records
• Send you reminders and notifications you have opted into
• Provide AI-powered health insights using secure cloud-based services
• Respond to your inquiries and support requests
• Analyze usage patterns to improve the user experience

3. AI-Powered Features

Snoutbook uses secure, cloud-based AI services to provide health insights and assistance. When you use AI-powered features, relevant pet health data is transmitted securely (encrypted in transit) to our AI service provider for processing. We only send the minimum data necessary to generate useful insights, and this data is not used to train AI models. You can use the App's core features without enabling AI-powered functionality.

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly choose to share pet records with family members, pet sitters, or veterinarians through the App's sharing features.
• Service providers: With trusted third-party services that help us operate the App (e.g., cloud hosting, analytics), bound by confidentiality agreements.
• Legal requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with services. You may request deletion of your account and associated data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of analytics and non-essential data collection

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, providing additional notice within the App.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@snoutbookapp.com

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